SHIPPING & RETURNS
All of our products are sent free of charge except if an order is placed for delivery to the highlands and islands, where there is a small charge of £8.99 - please select this option at the checkout. Orders destined for the highlands or islands that do not have the appropriate shipping option selected, will be cancelled.
Keep us up to date
Don’t forget to let us know if you have moved or you change your mobile number. This will mean we send your order to the right place and you keep up to date with where your order is. Just log in to your account to make any changes.
We know you are very busy, so our service means you don’t need to be in to receive your order. We can leave it in your designated safe place for you. To make changes to your safe place log in to Your Account.
Our aim is for you to be delighted with the products you receive from us.
If you’re not satisfied and do wish to return any product to us, please use the following steps:
Email us at firstname.lastname@example.org from the email address associated with your user account.
Please include details of the product that you wish to return and a reason for return.
Please do this within 7 days of receiving your product from us.
If a return is accepted by us, you will need to organise the return at your cost to the address we provide in response to your e-mail.
It is your responsibility to arrange a return and can be done through a number of available courier services such as DpD, Parcel Monkey, Royal Mail or Parcelforce. We will not be held liable for any problems as a result of this return.
You must take reasonable care of the goods whilst in your possession prior to any return and we will inspect the goods on arrival.
If the product is received in good condition a refund will be made within 14 business days.
A handling fee of £5 will be deducted from this refund.