Privacy issues are very important to us and we will only use information we collect about you in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018.
Use of Personal Data
The information we collect about you when you place an order or register on our site will include your name, e-mail address, delivery address, credit or debit card number and the card's expiry date.
We use this information in order to process orders and run your Account, for credit purposes , marketing, market research and analysis and to notify you of the status of the order.
We also ask you for your telephone number which enables us to contact you urgently in the event of there being a problem or query with your order or Account.
We use this data to send updates regarding the status and delivery of your orders, to improve the content, design and functionality of our website and to understand the buying behaviour of our registered users
Protection of Personal Data
We have taken the protection of your data very seriously and implement precautions to create a secure environment to safeguard the information supplied by you to us when making an order or registering an Account. When an order is placed or Account registered we offer the use of a secure service. Essentially, we have adopted the industry standard encryption methods in that the Transport Layer Security (TLS) encrypts all information input before it is sent to us. For security reasons and to protect your right to privacy we may occasionally request proof of identity from you before disclosing any sensitive information to you or accepting any changes to the details we hold for you.
We will only keep the data you give us as long as it is required to complete the activity for which it was given or for legitimate business/legal reasons.
Disclosure of Information to Third Parties
We do not sell, trade or rent your personal information (data) to others. In order to improve our website and the services offered may provide non- identifying statistics or analytical records of sales and traffic to legitimate third parties and individuals with whom we have a formal business relationship in, to perform certain functions on our behalf. Examples of these might be a courier delivering your goods to you or when processing credit card payments. Please rest assured that these reputable companies or individuals are not permitted to use this information for any other purposes and they are also required to process any such data in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018.
Access to Information
You may obtain details of the personal information we hold on you by e-mailing us at firstname.lastname@example.org.
You can opt out of e-mail updates by sending us an e-mail at requesting that you be removed from our contacts list.
You can also opt out of e-mail updates by clicking the relevant link listed at the bottom of each email campaign that we send. The link will allow you to either amend your details to let us know which information you would like to receive or to remove yourself entirely from our email updates.
What are cookies?
Cookies are small text files that are stored on your computer when you visit web pages.
Cookies allow us to remember the products you have compared or added to your basket and to remember you when you return to our site in order to enhance your shopping experience with us.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the key to remembering you as a browser on our website.